IPTV Pass Refund Policy: 7-Day Rules in Plain English
The IPTV Pass refund policy in one line: email us within 7 days of buying if we have a major outage, your login never arrives, or you're charged wrongly. Check your case below.
What's the IPTV refund policy in Ireland, in short?
For an IPTV refund in Ireland with us: ask by email within 7 days of purchase, for one of three covered reasons, and we refund the whole order minus a 7% processing fee.
When did you buy?
What happened?
When can I get my money back?
IPTV money back applies in three cases, if you ask within 7 days of purchase. That's our IPTV 7 day refund rule.
- Outage on our side lasting 72 hours or more.
- Login not delivered within 48 hours of confirmed payment.
- Billing error, such as a double or wrong charge.
What is not covered?
Anything outside those three cases, and any request after 7 days. That's why the free trial comes first: test before you pay.
Not covered
Requests after 7 days; change of mind; problems with your own internet, Wi-Fi, device or app; ISP blocking; channel or line-up changes; interruptions under 72 hours; fees charged by third-party apps.
We'll still help
Most of these can be fixed. Message us on WhatsApp and we'll help with buffering, apps and setup, free.
How do I request a refund?
By email only: iptvpassireland@gmail.com, with the subject "Refund request".
Include your username, the date you paid, and the reason. We usually reply within one working day.
How do fees, whole orders and renewals work?
A 7% processing fee is taken from every refund, and refunds are for the whole order.
We don't refund part of an order: a 2 or 3 Devices pass is refunded in full, minus 7%, not one device at a time. Each renewal is a new purchase with its own 7-day window. This policy doesn't affect any rights you have under consumer law. See also our terms.
Refund questions
Is there an IPTV money back guarantee?
Not a "no questions asked" one. We refund within 7 days for an outage of 72 hours or more, a login not sent within 48 hours, or a billing error. The free trial lets you test first.
Can I get a refund on IPTV if it buffers?
Buffering caused by your own internet, Wi-Fi or device isn't covered. A full outage on our side lasting 72 hours or more is. Message us first; most buffering can be fixed.
Can I get a refund for one device on a 3 Devices plan?
No. Refunds cover the whole order only, so a 3 Devices pass is refunded in full, minus the 7% fee, if the reason is covered.
How long does a refund take to arrive?
Once we approve it, we send the money back by the payment method you used. How quickly it shows depends on that method; we'll confirm by email when it's sent.