IPTV Pass Help: Answers in Plain English

Yes. Type a word like "login", "refund" or "guide" and the matching answers appear. It covers the common IPTV FAQ Ireland customers ask us.

• Login not workingCopy each detail from our message, including "http://" and the port. More
• RefundsEmail within 7 days of purchase; covered cases only. Refund policy
• RenewingMessage us before your pass ends and keep the same login. Renew
• BufferingUsually the connection. Use a cable and run our check. Broadband check
• Paying safelyWe send payment details; never type card numbers into a chat. More
• Setting up a devicePick your device for step-by-step guides. Setup guides
• TV guide emptyUpdate the EPG in your app, or re-add the playlist. More
• Catch-upChannels with a clock icon let you go back. More
• Channels missingRefresh the playlist in your app. FAQ
• Changing your passwordAsk us on WhatsApp. FAQ
• Free trial24 hours on WhatsApp, no card. Free trial
• Legal questionsRead our plain guide. Is IPTV legal?

No match. Ask us on WhatsApp and we'll answer.

IPTV means Internet Protocol Television: TV channels sent over your broadband instead of a satellite dish or aerial.

You watch through an app on a Firestick, smart TV, phone or box. Your pass gives you a login, and the app turns it into a channel list, a TV guide, and sections for films and series. Because it uses broadband, a steady connection matters more than the device.

EPG stands for Electronic Programme Guide: the TV guide showing what's on now and next on each channel.

It loads automatically with an Xtream Codes login. If it's empty, open your app's settings and choose "Update EPG", then give it a minute.

Catch-up TV on IPTV lets you play programmes that already aired. Channels that support it show a small clock or rewind icon.

Open the TV guide, scroll back to a past programme and press play. Catch-up is included in every plan; how far back you can go depends on the channel, and some apps need their paid version for it.

You order on WhatsApp, but you never send card numbers there. We send you our payment details; you pay in your own banking app.

• Ways to pay: Revolut, IBAN bank transfer or crypto. PayPal and card only when available at the time. Prices are in euro.
• What you send us: only the payment confirmation or a screenshot. Never a card number, PIN or banking password.
• Keep your receipt: it's your proof for the 7-day refund rule.
• Know the trade-off: Revolut, bank transfer and crypto give less buyer protection than a card. That's why we offer a free trial first.

Only trust messages from our number, +44 7309 572838. If someone else asks you to pay, check with us first.

Pick your device below. Each guide takes about 5 to 10 minutes.

Not sure which app to use? The app checker shows the best one for each device. All other devices are on the setup page.

Passes never renew on their own: you pay once, and when it ends, you message us to renew. Refunds are requested by email within 7 days of buying.

These are the iptv help questions we get most. A refund covers an outage of 72 hours or more on our side, a login not sent within 48 hours, or a billing error. A 7% processing fee applies, and each renewal is a new purchase with its own 7 days. Full rules: IPTV renewal and IPTV refund policy.

Most login problems are a typing error. Copy and paste each detail from our WhatsApp message instead of typing it.

We've written a separate plain-English guide on IPTV and Irish law, with sources and dates.

It covers what the law says, rights holders and letters people have reported. Read it here: Is IPTV legal in Ireland?

Message us on WhatsApp, 24/7. A photo of your screen helps us fix things fastest.

For refunds, email [email protected]; we usually reply within one working day. All contact options are on the talk to us page.

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